Returns & exchanges
Returns and exchanges
We don’t get many people returning their SnoozeShade but, if you would like to for any reason, please contact us by email. We need your order number and the reason for return or for exchange.
Returned or exchanged products must be in resalable condition.
We will then confirm the returns postal address. Please do not send to any address listed on this website as we have a separate returns address.
Please note : Before you post you must get proof of shipping and appropriate insurance cover from whomever you are sending it with. If it gets lost in the post you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
Once we have the product and it is confirmed as resalable then we will refund you or send out a replacement product.
We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.
Warranty and guarantee
All SnoozeShade products come with a standard one-year guarantee from faults. Our fault rate is 0.01% so we don’t get very many faulty products (as we are very proud of the quality of materials used) but the odd one does of course happen.
We also offer customers the FREE opportunity to extend the warranty to TWO years – simply click here to apply.
In the event that you have a faulty product simply contact us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help and replace the item.